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Support FAQ

Quick answers before you need a human.

Xiylo Pro is built for Mac audio control, private local processing, and fast support when something needs attention.

What does Xiylo Pro do?

Xiylo Pro gives Mac apps their own volume, output routing, Equalizer, and Boost controls. It also adds mic privacy cues and optional iPhone remote control.

Does Xiylo Pro send my audio data to the cloud?

No. Core audio control, routing, EQ behavior, and app state handling are designed to run on your Mac. Support forms are only sent when you submit them.

Which Macs are supported?

Xiylo Pro is built for modern Macs and tuned for Apple Silicon. Check the App Store listing for the current macOS requirement before installing.

How do I report a bug?

Use the bug report form and include your Mac model, macOS version, app involved, steps to reproduce, and any screenshot or video link.

Open bug report

How do I request a feature?

Tell us what workflow you want improved, why it matters, and how you expect it to feel inside Xiylo Pro.

Request a feature

How do I contact support?

Email contact@xiy.ai. You can also use Contact Us in the footer from the main page.