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Support FAQ

Fast answers for Xiylo Pro.

Setup, privacy, compatibility, support, and the Mac audio controls people ask about most.

What is Xiylo Pro?

Mac sound control for every app.

Xiylo Pro 2.0 gives each Mac app independent volume, L/R balance, output routing, 10-band Basic or 31-band Advanced EQ, Advanced Mood Lens, Boost and supported recording. iPhone, iPad, Duo and Apple Watch are remotes for the Mac.

  • Per-app volume
  • Mac equalizer
  • Audio routing
  • Volume Boost
  • iPhone remote
  • Mic privacy

Version 2 has been submitted for App Store review. Check the App Store for release availability, then update the Mac and companion apps together.

Does Xiylo Pro have a 31-band equalizer?

Version 2 adds 31-band Advanced EQ from 20 Hz to 20 kHz alongside the 10-band Basic EQ. The EQ distortion limiter is bypassed in Advanced mode. Each Mac app keeps its own settings.

What does Advanced Mood Lens do?

Advanced Mood Lens lets you shape the selected app’s 31-band EQ with one point. Explore Warm, Clean, Vocal and Lift across five strengths, or return to the neutral centre. Basic EQ uses Mood Lens. The mode and position follow the Mac on supported remotes.

Can I record an app with left/right balance?

Version 2 records supported Mac app audio with the selected L/R balance preserved. Choose quality and a folder on the Mac. Xiylo Record captures app audio only. Known protected-media apps are blocked. Record only authorised content.

Does the remote change sound on my iPhone or iPad?

No. The iPhone, iPad, Duo and Apple Watch apps control Xiylo Pro on your Mac; they do not process the phone’s own audio. Watch connects through its paired iPhone while the phone is connected to the Mac.

Do existing customers pay again for version 2?

Existing verified lifetime purchases remain valid. Xiylo Pro offers a 7-day trial and a one-time Lifetime Unlock on Mac. See the App Store for current pricing in your region. There is no subscription or purchase flow in the remotes.

How do the new iPhone Duo side controls work?

When Settings is minimized on iPhone Duo, eight familiar setting icons appear on the right: Recording, Spectrum Shift, Dynamic Tone, Distortion Limiter, Adaptive Energy, Notifications, Language and Accent Color. Tap an icon to slide its compact controls in from that edge. Mood Lens opens from the bottom with a grabber and swipes down to close.

Which languages does Xiylo Pro support?

Xiylo Pro supports 11 interface languages: English, Simplified Chinese, Spanish, French, Arabic, Portuguese, Russian, German, Korean, Italian and Japanese.

What does Xiylo Pro do?

Each Mac app gets its own audio experience: independent volume, L/R balance, output routing, 10-band Basic or 31-band Advanced EQ, Advanced Mood Lens, Boost and supported recording. iPhone, iPad, both Duo displays and Apple Watch are remotes for your Mac.

Is it a Sound Control or Boom alternative?

Xiylo Pro is built for Mac users who want per-app volume control, a Mac equalizer, a cleaner volume booster, and private on-device audio tools.

Does Xiylo Pro send my audio data to the cloud?

Core volume, EQ and routing run on your Mac. Optional music recognition uses Apple’s ShazamKit service for supported sources. Optional automatic diagnostics are off by default and do not include audio or recordings. Support forms are sent only when you submit them. See the privacy policy for details.

Which Macs are supported?

Xiylo Pro is built for modern Macs and tuned for Apple Silicon. Check the App Store listing for the current macOS requirement before installing.

How do I report a bug?

Use the bug report form and include your Mac model, macOS version, the app involved, steps to reproduce, and any screenshot or video link.

Open bug report
How do I request a feature?

Tell us what workflow you want improved, why it matters, and how you expect it to feel inside Xiylo Pro.

Request a feature
How do I contact support?

Email contact@xiy.ai. You can also use Contact Us in the footer from the main page.